Utility Billing

Phone: (541) 883-5301

Billing

The City of Klamath Falls Utility Division strives to give our community the best service we possibly can. This includes information about utility services, policies and procedures, and answers to commonly asked questions about bills, payments, deposits, and other important service questions. We hope that by providing the following information to our customers, we can work together to ensure efficient operation of our community's utility service.

Billing Procedures

There are approximately 16,070 customers within the City utility system. City Utilities can include Water, Sewer, Street Lights, Geothermal, and Fire Protection services. To accomplish billing on a monthly basis, customers' meters are read once each month, by area, throughout the month. This means that customers throughout the City will receive their bills on different dates throughout the month, and will have different due dates. Bills are due approximately 15 days from the billing date. Please see Water & Sewer rates.

Drop Boxes & Direct Payments

Drop Boxes have been installed in the following locations to provide convenience in paying utility bills. Payments dropped in these locations are picked up three times per week - Monday, Wednesday, and Friday - and are processed the next business day. Please be aware that if your payment is late, drop box payments may delay our processing of your payment, and could result in a Final Notice, or possibly even a disconnection. 

AFTER HOURS/WEEKENDS

The following number is to be called only in the event of a water or sewer emergency.  All other matters need to be conducted during our normal business hours.  Please be aware that a $50 service fee may be changed for non-emergency call-outs from this number.

Emergency Water and Sewer Service….883-5392

ABOUT OUR WATER METERS

Remember that water meters are the property of the City of Klamath Falls, and should never be tampered with.  If you need assistance in turning your water off or on for repairs or seasonal usage, please call our office and one of our service representatives will gladly assist you by turning off your water meter.  There is no charge for this service during regular business hours.

Drop Box Locations

Location Pick Up Days
Senior Citizens Center
2045 Arthur Street
Monday, Wednesday and Friday
Finance Building
222 South Sixth Street
**Monday - Friday

**Drop box payments at the Finance Building are processed daily.

Contact Information

Phone Fax
541-883-5301 541-882-1418

Office Hours:

8:00 am - 5:00 pm (PST) Monday, Tuesday, Thursday, Friday

9:00 am - 5:00 pm (PST) Wednesdays